Return And Refund
Refund & Returns Policy
At Shymofy, we want you to be completely satisfied with your furniture purchase. If you are not satisfied for any reason, this policy explains how returns, refunds, and exchanges work.
Return Timeframe
You have 30 calendar days from the date of delivery to request a return. To be eligible, the item must be unused, in its original packaging, un-assembled, free of wear, and in resalable condition.
How to Request a Return
Contact our customer support team by email or phone with your order number and the reason for the return or exchange:
- Email: support@shymofy.com
- Phone: +1 (714) 774-0776
Return Shipping Costs
- If the item arrived damaged, defective, or incorrect, Shymofy covers the return shipping cost.
- If the return is due to a change of mind or similar reason, the customer is responsible for return shipping costs.
- Shymofy does not charge a restocking fee.
Return Method
Returns are processed by mail. A return label is included with your original order; if you need a replacement label, contact customer support. Once your return is approved, we will provide instructions for returning the item. Do not send items back to the manufacturer, and items returned without prior authorization will not be accepted.
Returns should be shipped to: Shymofy Returns Department 1141 Climbing Rose, Orlando, FL 32818, United States
Damaged or Defective Items
If your furniture arrives damaged or defective, please contact us within a reasonable time of delivery so we can arrange a replacement, repair, or refund at no cost to you.
Exchanges
Yes — Shymofy accepts exchanges. Contact customer support and we will guide you through returning the original item and placing a new order for your preferred product.
Refund Processing
Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 10 business days of inspection. Your bank or card issuer may take additional time to post the refund to your account.
Non-Returnable Items
Clearance and final-sale items, if applicable, will be clearly marked as non-returnable on the product page at the time of purchase.
Contact Us
- Store Name: Shymofy
- Email: support@shymofy.com
- Phone: +1 (714) 774-0776
- Address: 1141 Climbing Rose, Orlando, FL 32818, United States
- Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST); Saturday–Sunday, Closed