FAQ’s

FAQs

How long does shipping take? Orders are processed within 1–2 business days and typically arrive within 4–7 business days after processing, depending on your location. See our Shipping Policy for full details.

Do you offer free shipping? Yes — we offer free standard shipping on all orders within the contiguous United States, with no minimum purchase required.

Do you ship outside the contiguous United States? Not currently. We ship to the lower 48 contiguous states only, and we’re unable to deliver to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, or U.S. territories.

How can I track my order? Once your order ships, you’ll receive an email with a tracking number so you can follow its progress through the carrier’s website.

What is your return policy? You have 30 calendar days from delivery to request a return, provided the item is unused, un-assembled, and in its original packaging. Full details are available in our Refund & Returns Policy.

Who pays for return shipping? If the item is damaged, defective, or incorrect, we cover return shipping. If the return is for any other reason, the customer covers return shipping costs.

How long do refunds take? Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post the refund.

Can I exchange an item instead of returning it? Yes. Contact our support team and we’ll help you return the original item and place a new order for the item you’d prefer.

What payment methods do you accept? We accept Visa, MasterCard, American Express, and Discover. All transactions are processed securely in U.S. Dollars.

What if my item arrives damaged? Please contact us right away with your order number and photos of the damage, and we’ll arrange a replacement, repair, or refund at no cost to you.

How can I contact customer support? You can reach us by live chat, email at support@shymofy.com, or phone at +1 (714) 774-0776, Monday–Friday, 9:00 AM–5:00 PM (EST). We aim to respond to emails and contact-form inquiries within 24 business hours.

Still have questions? Visit our Contact Us page — we’re happy to help.