Return Policy
Last Updated: July 2026
We want you to be happy with your purchase. If something isn’t right, here’s exactly how returns work.
1. Return Window
You have 30 days from the date of delivery to request a return.
2. Condition for Return
Items must be new, unopened, unused, and in their original packaging with all included hardware and manuals. We’re a furniture retailer — assembled items, items with visible use or damage from assembly attempts, and items missing original packaging cannot be accepted for return.
3. How to Start a Return
- Email support@shymofy.com or call +1 (714) 774-0776 with your order number and reason for return
- We’ll issue you a Return Merchandise Authorization (RMA) and a free, prepaid return shipping label (downloadable and printable)
- Pack the item securely in its original packaging and attach the label
- Drop the package off at the specified carrier location
4. Return Shipping Cost
- Defective, damaged-in-transit, or incorrect items: return shipping is free, and no restocking fee applies
- Change-of-mind returns (item is correct and undamaged): return shipping label is provided at no cost, but a 15% restocking fee is deducted from your refund to cover restocking and repackaging costs
5. Where to Send Returns
Returns are sent to the address specified on your RMA and prepaid label, which we generate per order based on the item’s fulfillment location. If you don’t receive your RMA and label within 1 business day of requesting a return, contact us and we’ll resend it.
6. Refund Timeline
Once we receive and inspect your returned item, refunds are processed within 7 business days (Monday–Friday, excluding holidays) to your original payment method. Your bank or card issuer may take a few additional days to post the funds to your account.
7. Exchanges
We currently do not offer direct exchanges. If you’d like a different item, please return your original order for a refund and place a new order.
8. Warranty & Manufacturer Defects
If your item includes a manufacturer’s warranty, the details and duration are included in the product packaging and on the product page. Manufacturing defects reported within the return window are treated as defective-item returns (see Section 4).