FAQ’s

Ordering

Do I need to create an account to order? No — you can check out as a guest. Creating an account just lets you track order history more easily.

Can I change or cancel my order after placing it? Contact us within a few hours of ordering at support@shymofy.com or +1 (714) 774-0776 and we’ll do our best to catch it before it ships. Once an order has shipped, it falls under our Refunds & Returns Policy instead.

What payment methods do you accept? Visa, Mastercard, American Express, and Discover. Full details on our Payment Policy page.

Shipping

How long does shipping take? Orders placed before 5:00 PM EST Monday–Friday start processing the same day (otherwise the next business day). Processing takes 1–2 business days (Monday–Friday), and delivery typically takes 4–6 business days. “Business days” means Monday–Friday, excluding weekends and holidays. See our Shipping Policy for full details.

Is shipping free? Yes — we offer free standard shipping on all orders.

Do you ship internationally? No. We currently ship exclusively within the United States and do not offer international shipping.

How do I track my order? You’ll get a tracking number by email once your order ships. You can also check status anytime on our Order Tracking page.

Returns & Refunds

What’s your return policy? 30 days from delivery, item must be unused/unopened in original packaging. Full details on our Refunds & Returns Policy page.

Do I have to pay for return shipping? Return labels are always free. A 15% restocking fee applies to change-of-mind returns only — defective or incorrect items are refunded in full.

How long do refunds take? 7 business days (Monday–Friday, excluding holidays) after we receive and inspect your return.

Contact

What are your business hours? Monday–Friday, 9:00 AM–5:00 PM EST. We’re closed Saturday and Sunday.

How fast do you respond to messages? Live chat and phone during business hours: usually within minutes. Email: within 1 business day (Monday–Friday).

Still have a question? Reach out on our Contact Us page — phone, email, and live chat are all listed there.